Found a bug? Here's how to report it.

Millions of people use hCaptcha each month, on thousands of combinations of browsers, extensions, devices, firewalls, and more.

Our goal is to make sure it always works for you, so we very much appreciate your reports!

To give quick feedback, just click the "Send us feedback" button.
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If you're seeing a functional issue, please follow the debug log instructions for Chrome or debug log instructions for Firefox below. For any other browsers just email us.

For potential security or privacy issues, see the instructions below.
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We appreciate your input. Let us know any issues and we'll solve them quickly.

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Privacy Issues

We do not care who users are, only how likely they are to be malicious or machines. We support initiatives like Privacy Pass, and work hard to balance privacy and security.

If you have found an issue that you think could affect user privacy, please email us at [email protected].

Security Bugs

We are always interested in receiving reports of security bugs. Email [email protected] & CC [email protected] and we will get back to you quickly.

We also have a bug bounty program for eligible security reports on the hCaptcha service and related source code.

Accessibility Options

Are you visually impaired or otherwise unable to complete hCaptchas?

Learn more about accessibility options

Capturing Bug Report Details: Chrome

Sending debugging info with your report will make it much easier for us to identify what's going on. Here are step-by-step instructions:

If you're a web developer or expert user, the summary is we'd like you to send us a network recording HAR and browser console logs.

Please try disabling any ad blocker or browser security extensions first and then retry before you go through these steps. If that fixes your problem, we'd still appreciate you letting us know your browser version, ad blocker or browser extension, and the website URL.

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Step 1: Open Developer Tools (This starts recording the session.)

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Step 2: Click on Network tab in Developer Tools. Check the "Preserve log" box at the top.

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Step 3: visit https://accounts.hcaptcha.com/demo, or the website you're having an issue on (Privacy Note: only if you don't mind sharing what it is) ... and then click the "I am human" button, and try to solve.

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Step 4: Click "Export HAR" (the little down arrow) after you attempt to solve, which saves the network log. Send that file to us.

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Step 5: Click on the Console tab, and right-click then "Save as .." in order to save the console log. Send us that as well.

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Step 6: Last step, email those HAR and console log files to us, and describe the problem

Use: [email protected] (please use a service like Dropbox or Filebin and send links)  and optionally a screenshot, if you suspect there's something not displaying correctly. Please send the IP you're using as well. You can get it from https://www.whatsmyip.org/
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Thanks for taking the time to help us get this info!
We're committed to making hCaptcha work well for everyone.

Capturing Bug Report Details: Firefox

Sending debugging info with your report will make it much easier for us to identify what's going on. Here are step-by-step instructions:

If you're a web developer or expert user, the summary is we'd like you to send us a network recording HAR and browser console logs.

Please try disabling any ad blocker or browser security extensions first and then retry before you go through these steps. If that fixes your problem, we'd still appreciate you letting us know your browser version, ad blocker or browser extension, and the website URL.

‍

Step 1: Open Developer Tools (This starts recording the session.)

‍

Step 2: Click on Network tab in Developer Tools. Check the "Persist logs" box at the top.

‍

Step 3: visit our demo site

‍https://accounts.hcaptcha.com/demo‍

or the website you're having an issue on (Privacy Note: only if you don't mind sharing what it is) ... and then click the "I am human" button, and try to solve.

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Step 4: Click "HAR" after you attempt to solve, and choose "Save All as HAR" to save the network log. Send that file to us.

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Step 5: Click on the Console tab, and right-click then "Select all" and save that into a text file, in order to save the console log. Send us that as well.

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Step 6: Last step, email those HAR and console log files to us, and describe the problem

Use:

‍[email protected]

(please use a service like Dropbox or Filebin and send links)  and optionally a screenshot, if you suspect there's something not displaying correctly. Please send the IP you're using as well. You can get it from:

‍https://www.whatsmyip.org/
‍

Thanks for taking the time to help us get this info!
We're committed to making hCaptcha work well for everyone.

Feedback
Sorry to hear that! You may want to use our accessibility option: https://www.hcaptcha.com/accessibility

This lets you avoid future questions by registering and setting a cookie.
Please also try turning off your ad blocker.
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Reporting a functionality issue? 
See how to report issues with detailed logs.
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Other issues? Email [email protected]
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