Found a bug? Here's how to report it.

Millions of people use hCaptcha each month, on thousands of combinations of browsers, extensions, devices, firewalls, and more.

Our goal is to make sure it always works for you, so we very much appreciate your reports!

To give quick feedback, just click the "Send us feedback" button.

If you're seeing a functional issue, please follow the debug log instructions for Chrome or debug log instructions for Firefox below. For any other browsers just email us.

For potential security or privacy issues, see the instructions below.

Provide immediate feedback on hCaptcha

We appreciate your input. Let us know any issues and we'll solve them quickly.

Privacy Issues

We do not care who users are, only how likely they are to be malicious or machines. We support initiatives like Privacy Pass, and work hard to balance privacy and security.

If you have found an issue that you think could affect user privacy, please email us at support@hcaptcha.com.

Security Bugs

We are always interested in receiving reports of security bugs. Email support@hcaptcha.com & CC security@hcaptcha.com and we will get back to you quickly.

We also have a bug bounty program for eligible security reports on the hCaptcha service and related source code.

Accessibility Options

Are you visually impaired or otherwise unable to complete hCaptchas?

Feedback
Sorry to hear that! You may want to use our accessibility option: https://www.hcaptcha.com/accessibility

This lets you avoid future questions by registering and setting a cookie.
Please also try turning off your ad blocker.

Reporting a functionality issue? 
See how to report issues with detailed logs.

Other issues? Email support@hcaptcha.com
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